How will you manage?

This is a video compiled by Kronos which points out some important factors regarding employees, workforce, etc.

How does this impact shopper relationships?

There is one other relationship imperative to retail success: employee relationships.

Being able to communicate rapidly, consistently and accurately with your staff is a necessity to build relationships with your team.

In-store networks enable this communication.

Today employees are typically treated (and act) as commodities, not vital parts of the organization. (Hold your offended tongue and spare me the cliche about "our most important asset" - it rings very hollow in retail.)

Engaging your staff is just as important as engaging your shoppers.